This privacy policy explains how Sparkle Solutions handles personal data when you use the website, send an inquiry, or request regular home cleaning services.
This introduction summarizes the subjects addressed in the policy and points to related internal guidance.
Depending on how you contact us, we may process your name, email address, phone number if you provide it, your inquiry message, and details about the property, service scope, access, or preferred schedule. We may also process limited technical data such as server request metadata and browser or device information when you use the website.
We receive personal data when you submit a contact form, send an email, call us, or share information during a site assessment or service discussion. Technical data is collected automatically when the website is used, mainly to support delivery, security, and basic operation.
We use essential cookies to keep the site working and preference cookies to remember your privacy choices. We do not confirm the use of analytics or marketing cookies on this website.
We use only essential cookies needed for site operation and cookies that store privacy preferences. You can block or delete cookies through your browser settings, but some parts of the site may not work as intended if essential cookies are disabled.
Data processing overview
This section outlines the primary purposes for processing personal data, the categories of recipients involved in service delivery, and the legal context that may govern disclosure.
We process personal data to answer inquiries, review property and service scope, prepare a quote, confirm scheduling, manage recurring cleaning visits, and handle feedback. We also use limited technical data to maintain website security, support local acknowledgement handling, and ensure the site is delivered properly.
We may share data with service providers or other operational partners that help us run the website, deliver technical support, or manage communications. These recipients are expected to use the data only for the agreed purpose and to keep it confidential where appropriate.
We may share personal data with authorities, courts, or other public bodies when we are required to do so by law, regulation, or a valid legal process. We may also disclose information when needed to protect our rights, users, or the security of the website.
You may ask us to confirm whether we hold your personal data and to correct information that is incomplete or inaccurate. In some cases, you may also ask us to delete data, limit how it is used, or object to certain processing, subject to legal and operational limits.
To make a privacy request, use one of the contact methods listed in this policy and describe the data or issue involved. We will review the request and respond within the time required by applicable law, or explain if we need more information to complete it.
Inquiry records, service details, and related technical logs are retained for a practical period based on the purpose for which they were collected. When the data is no longer needed, it is deleted or anonymized unless we must keep it for legal, accounting, or security reasons.
If we make material changes, we will update this page and may use reasonable means to draw attention to the change when appropriate. The version in force is the one published on the website at the time you use it.
Where GDPR applies, Sparkle Solutions acts as the controller for the personal data described in this policy. We process data only for the purposes set out here and rely on a lawful basis appropriate to the context, such as responding to your request, meeting a legal obligation, or using data for legitimate business needs.
If GDPR applies, you may have the right to access your data, correct inaccurate information, request deletion, restrict certain processing, object to processing based on legitimate interests, and request portability where applicable. You may also withdraw consent where processing is based on consent, without affecting earlier processing.
